1. Who we are
This Privacy Policy explains how Content My Trip LLP (“Content My Trip”, “CMT”, “we”) collects and uses personal data when you use the Content My Trip website and mobile apps. It applies to customers who upload travel footage, Kreators who edit it, travel-agency partners, and visitors. Our Terms and Conditions govern your use of the platform; this policy is about your data.
2. What we collect
- Account details: name, email address, username, optional phone number, profile photo, role (customer, Kreator, agency, admin), and the terms and consent choices you make.
- Content and instructions: the video clips, audio, voice-over recordings, images, titles, descriptions, destinations, tags and editing instructions you submit, and the edited results we produce from them.
- Payment records: when you pay, our payment partner Razorpay processes your card, UPI or bank details. We never see or store full card numbers. We keep the order and payment identifiers, amount, currency, status, receipt number, and any billing name, address or GSTIN you enter for your invoice.
- Kreator payout details: if you earn on CMT, the bank account, IFSC, account type or UPI id you give us for payouts, and your wallet and payout history.
- Location: only if you choose to share it, to show Kreators and customers near a destination. You can withdraw that consent in your profile at any time.
- Device and usage data: IP address, browser or app version, device type, push-notification tokens if you enable notifications, pages and screens used, and error logs.
- Support and moderation records: support tickets, reports you file or that are filed about you, live-chat messages, hand-raise and stage-consent decisions, and moderation outcomes.
3. How we use it
We use this data to run the service you asked for: storing and editing your footage, routing paid work to Kreators, taking payments and issuing receipts, paying Kreators, running live sessions, publishing content you approve, answering support requests, and sending notifications you opted into. We also use it to keep the platform safe (moderation, fraud and abuse prevention, enforcing our community standards), to meet legal and tax obligations, and to understand how the product is used so we can improve it. We do not sell personal data and we do not use it for third-party advertising.
4. Who we share it with
We share data only with providers that help us operate, each under their own privacy terms and only what they need:
- Razorpay for payments, refunds and payouts.
- LiveKit for live video and audio. A live session is identified to LiveKit by a one-way hash, not your name or account id.
- Cloudflare for delivering published videos quickly worldwide.
- Email and push-notification providers for messages you have asked for.
- Social-media platforms (YouTube, Instagram, Facebook, TikTok) when you ask us to publish content there.
- Kreators assigned to your paid edit see your footage and instructions under a confidentiality obligation, and only while the work is open.
- Travel-agency partners who referred you see only aggregate counts (how many referred sign-ups, uploads and edits), never your name, videos or details.
We may also disclose data where the law requires it, to enforce our terms, or to protect people from harm.
5. How long we keep it
Raw footage is not kept longer than the service needs it. An Auto-Edit result is deleted 24 hours after the job finishes; an upload you never acted on is deleted 24 hours after upload; the raw footage behind a paid edit is deleted seven days after you approve the delivered edit. Published videos stay while they are published and are removed from our delivery network when unpublished. Account details stay while your account is open. Payment, consent, moderation and legal records are kept after content or an account is removed for as long as tax law, dispute handling and fraud prevention reasonably require.
6. Live sessions
Live sessions are not recorded by us. The video and audio end when the session ends. What remains is the moderation record: chat messages, reports, who was approved to host, who was invited on stage and what they consented to.
7. Cookies
We use a session cookie to keep you signed in, a cookie that remembers a referral code for 30 days so a partner who introduced you gets credit, and the cookies our security protections need. We do not use advertising or cross-site tracking cookies.
8. Your choices and rights
You can view and update your account details in your profile. Customers can request an export of their data or deletion of their videos and account from the Privacy & data page in their account; deletion is subject to the records we must keep (section 5). You can withdraw location sharing and turn off notifications at any time. For any other request, or if you believe we hold data about you incorrectly, contact us using section 12.
9. Security
Data is transmitted over encrypted connections, service access is restricted by role, sensitive payout details are stored with additional field-level encryption, and footage is held on access-controlled storage. No system is perfectly secure; if we learn of a breach affecting you, we will tell you and the authorities as the law requires.
10. Age
Content My Trip is for people aged 18 and over. We do not knowingly collect data from anyone younger; if you believe we have, contact us and we will delete it.
11. Changes
We will post any change to this policy here with a new effective date, and tell you directly or ask for renewed consent where the change is material.
12. Contact and grievances
Email contentmytrip@gmail.com, or use Contact Support from your account.
Under India’s Information Technology Rules you may address privacy complaints to our grievance contact at the same email address; we acknowledge complaints and aim to resolve them within the time the rules allow.
Content My Trip LLP, 56/2, Doddathogur, Electronics City, Bangalore South, Bengaluru 560100, Karnataka, India